Our HQ is in Richmond, VIC.
Showroom Opening hours:
9am - 5pm Monday to Friday
10am - 4pm Saturday
10am - 4pm Sunday
Victorian Public Holidays as advertised here
Customer parking is available outside the front of the building or on nearby Nicholson Street (2 hour parking)
Customer Service hours:
9am - 5pm Monday - Friday
For all enquiries including arranging return/refund and customer pick up, call Customer Service 1300 492 098
Most of our products are not flat packed - most come fully assembled or require only minor assembly (eg legs need to be screwed on). Any RJ Living product that requires more than basic assembly will always be accompanied by a comprehensive assembly manual.
The best way to get in touch is via email. For all enquiries, please email firstname.lastname@example.org or click here: http://www.rjliving.com.au/contact_us
We have many payment options available. You can pay using Visa, MasterCard, American Express or Paypal. You can also use one of our "buy now, pay later" payment options by selecting Zipmoney or Afterpay. Please note that Afterpay can only be used on purchases under $1,000 and will not appear on the checkout screen if your cart value is above $1,000. All payment options can be easily selected at the checkout screen.
We will dispatch in stock items within 2 business days of payment being received unless otherwise specified on the product page. Other orders will be dispatched on the dates indicated on the product page. You can also refer to the lead times stipulated in red on your invoice. Please note that if you have ordered multiple items with different expected dispatch dates, the order will be held until the final item becomes available for delivery. In the event that you are wanting multiple deliveries, further delivery charges will apply.
Once your order is dispatched, delivery time varies depending on the item(s) being ordered and your location. Larger items may require specialist furniture courier handling and may take more time to reach you.
Here is a guide:
Metro Melbourne, Sydney and Canberra – 2-3 business days for small items
Metro Brisbane – 3-4 business days
Metro Adelaide – 4-6 business days
Metro Perth – 5-7 business days
All other areas – between 5-10 business days
Larger items may require specialist furniture courier handling and may take more time to reach you.
Your items can be collected from our warehouse at 66 Logis Boulevard, Dandenong South, VIC 3175 (Entrance via Bazalgette Crescent). Once your order is ready for collection, you will be emailed to book in a timeslot. Our warehouse requires 24 hours notice to prepare goods for pickup, so please ensure you make a booking. Our warehouse is open 8am-4pm Monday to Friday, and closed weekends & public holidays.
Please note that for small homeware items, warehouse pick up may be from our Richmond showroom. This will be advised once goods are ready for collection.
Once your order has been dispatched, we’ll notify you via email. The next step is that you will be contacted by the relevant courier to book in a delivery date. Delivery days are Monday to Friday during business hours only. We do not deliver on public holidays.
Yes, you or an authorised representative needs to be home to accept delivery. The courier company will not leave the parcel at your address if the address is unattended. Signature is required on delivery and drivers may require assistance to carry large items from the vehicle to the delivery point depending on the level of delivery service you have chosen.
Our standard delivery service may require the customer to render physical assistance to the delivery driver. For customers who require a non assist delivery, please contact us. RJ Living will not be held liable for customers who do not read this information at the time of purchase.
We partner with many different courier companies depending on the item size, fragility and the delivery location. Once your item has been dispatched, our courier will reach out to you to book in a delivery date.
We require that all orders from RJ Living are dispatched using our courier network due to insurance regulations.
All delivery charges are based on size, weight, and delivery location and are calculated on the product, cart and checkout pages.
Our standard service is to your ground floor front door only. Should you require a custom delivery solution, please contact us.
All furniture has a 12 month warranty. We warrant all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Further details are available here: http://rjliving.com.au/terms-and-conditions
RJ Living will cover all freight costs if your product needs to be repaired under warranty, all we ask is that you ensure the item is packaged securely. We will require images before we are able to facilitate any repairs. For more information you can refer to our warranty terms and conditions: http://rjliving.com.au/terms-and-conditions
Our styling service is designed for individuals to engage with our in-house stylists who provide personalised concept boards featuring RJ Living products based on your brief which is discussed during the initial consultation. The service includes a consultation, a concept board per room and a shopping list to match the concept board.
During the consultation you can indicate to your stylist which items you are looking to part with, and which you are looking to keep, so that they can keep this in mind when preparing the concept.
We can not add ‘images’ of existing pieces into concept boards but the stylist will advise where to position them in the space and ensure they are thoughtfully considered in the concept.
We aim to present your concept within 2-3 business days however if your project is 3+ rooms it may take a full business week.
Your stylist will provide a concept board and shopping list to match, you can then remove and add items as you wish, however if your order reaches the minimum spend the consultation fee is waived.
Our stylists are here to help with RJ Living products, during the consultation they will ask you about your floor and wall finishes to work the furniture into your aesthetic, if your walls are being painted we would request the colour name/brand to be sent through however our stylists can not provide advice on wall and flooring finishes eg: paint, carpet, floorboards. However, our stylits can provide advice on floor coverings suchs Rugs that are part of our range.
During the consultation your stylist will ask about your time frame for the project, and whether this is ready now or at a later date. They will also provide lead times on the furniture selected. Once an order is finalised we can make note of the delivery date required and work towards this. RJ Living can hold final orders for a month from purchase or longer if negotiated with the stylist.
RJ Living provides different levels of delivery service at varying levels of cost. Our VIP delivery service in Melbourne, Sydney and Brisbane includes delivery, assembly and rubbish removal. As part of the consultation, your stylist will present to you the options available in your project's location.
Unfortunately RJ living is unable to provide a service to remove your existing furniture.
We are confident in the style and quality of RJ Living products. Your stylist will only specify products listed on the www.rjliving.com.au website. Where an item is unavailable within our range, we suggest products from other suppliers where they are more suitable for the project.
Our qualified stylists are happy to chat about all projects, small or large, we accept business customers through the same enquiry form below.