Our HQ is in Richmond, VIC.
Q: Do you have a showroom?
Yes! Our Melbourne showroom is located at 508-510 Bridge Road Richmond VIC 3121. Our showroom features a curated selection of our range.
Showroom Opening hours:
9am - 5pm Monday to Friday
10am - 4pm Saturday
10am - 4pm Sunday
Victorian Public Holidays as advertised here
Customer parking is available outside the front of the building or on nearby Nicholson Street (2 hour parking)
Customer Service hours:
9am - 5pm Monday - Friday
For all enquiries including arranging return/refund and customer pick up, call Customer Service 1300 492 098
Most of our products are not flat packed - most come fully assembled or require only minor assembly (eg legs need to be screwed on). Any RJ Living product that requires more than basic assembly will always be accompanied by a comprehensive assembly manual.
The best way to get in touch is via email. For all enquiries, please email firstname.lastname@example.org or click here: http://www.rjliving.com.au/contact_us
We have many payment options available. You can pay using Visa, MasterCard, American Express or Paypal. You can also use one of our "buy now, pay later" payment options by selecting Zipmoney or Afterpay. Please note that Afterpay can only be used on purchases under $1,000 and will not appear on the checkout screen if your cart value is above $1,000. All payment options can be easily selected at the checkout screen.
We will dispatch in stock items within 2 business days of payment being received unless otherwise specified on the product page. Other orders will be dispatched on the dates indicated on the product page. You can also refer to the lead times stipulated in red on your invoice. Please note that if you have ordered multiple items with different expected dispatch dates, the order will be held until the final item becomes available for delivery. In the event that you are wanting multiple deliveries, further delivery charges will apply.
Once your order is dispatched, delivery time varies depending on the item(s) being ordered and your location. Larger items may require specialist furniture courier handling and may take more time to reach you.
Here is a guide:
Metro Melbourne, Sydney and Canberra – 2-3 business days for small items
Metro Brisbane – 3-4 business days
Metro Adelaide – 4-6 business days
Metro Perth – 5-7 business days
All other areas – between 5-10 business days
Larger items may require specialist furniture courier handling and may take more time to reach you.
Your items can be collected from our warehouse at 30 Naxos Way Keysborough VIC 3173. Once your order is ready for collection, you will be emailed to book in a timeslot. Our warehouse requires 24 hours notice to prepare goods for pickup, so please ensure you make a booking. Our warehouse is open 8am-4pm Monday to Friday, and closed weekends & public holidays.
Please note that for small homeware items, warehouse pick up may be from our Richmond showroom. This will be advised once goods are ready for collection.
Once your order has been dispatched, we’ll notify you via email. The next step is that you will be contacted by the relevant courier to book in a delivery date. Delivery days are Monday to Friday during business hours only. We do not deliver on public holidays.
Yes, you or an authorised representative needs to be home to accept delivery. The courier company will not leave the parcel at your address if the address is unattended. Signature is required on delivery and drivers may require assistance to carry large items from the vehicle to the delivery point depending on the level of delivery service you have chosen.
Q: Will I need to assist the driver?
Our standard delivery service may require the customer to render physical assistance to the delivery driver. For customers who require a non assist delivery, please contact us. RJ Living will not be held liable for customers who do not read this information at the time of purchase.
Q: What courier company do you use?
We partner with many different courier companies depending on the item size, fragility and the delivery location. Once your item has been dispatched, our courier will reach out to you to book in a delivery date.
We require that all orders from RJ Living are dispatched using our courier network due to insurance regulations.
All delivery charges are based on size, weight, and delivery location and are calculated on the product, cart and checkout pages.
Q: Will the courier help me bring the item inside my house?
Our standard service is to your ground floor front door only. Should you require a custom delivery solution, please contact us.
All furniture has a 12 month warranty. We warrant all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Further details are available here: http://rjliving.com.au/terms-and-conditions
RJ Living will cover all freight costs if your product needs to be repaired under warranty, all we ask is that you ensure the item is packaged securely. We will require images before we are able to facilitate any repairs. For more information you can refer to our warranty terms and conditions: http://rjliving.com.au/terms-and-conditions