Frequently Asked Questions

Questions and answers that are asked regularly!

About RJ Living

Where are you based?

Our HQ is in Richmond, VIC.

Showroom Opening hours:

9am - 5pm Monday to Friday

10am - 4pm Saturday

10am - 4pm Sunday

Victorian Public Holidays as advertised here

Customer Service hours:

9am - 5pm Monday - Friday

For all enquiries including arranging return/refund and customer pick up, call Customer Service 1300 492 098

Do your products come flat packed, or are they fully assembled?

Most of our products are not flat packed - most come fully assembled or require only minor assembly (eg legs need to be screwed on). Any RJ Living product that requires more than basic assembly will always be accompanied by a comprehensive assembly manual.

How to contact us?

The best way to get in touch is via email. For all enquiries, please email or click here:


How can I pay for my order?

We have many payment options available. You can pay using Visa, MasterCard, American Express or Paypal. You can also use one of our "buy now, pay later" payment options by selecting Zipmoney or Afterpay. Please note that Afterpay can only be used on purchases under $1,000 and will not appear on the checkout screen if your cart value is above $1,000. All payment options can be easily selected at the checkout screen.


When will my order be dispatched?

We will dispatch in stock items within 2 business days of payment being received unless otherwise specified on the product page. Other orders will be dispatched on the dates indicated on the product page. You can also refer to the lead times stipulated in red on your invoice. Please note that if you have ordered multiple items with different expected dispatch dates, the order will be held until the final item becomes available for delivery. In the event that you are wanting multiple deliveries, further delivery charges will apply.

How long will my order take to reach me?

Once your order is dispatched, delivery time varies depending on the item(s) being ordered and your location. Larger items may require specialist furniture courier handling and may take more time to reach you.

Here is a guide:

Metro Melbourne –  2-5 business days

Metro Sydney –  7-14 business days

Metro Canberra –  8-12 business days

Metro Brisbane –  12-16 business days

Metro Adelaide –  7-14 business days

Metro Perth –  12-16 business days

All other areas –  between 14-20 business days

Larger items may require specialist furniture courier handling and may take more time to reach you.

Can I pickup my item from your warehouse?

Your items can be collected from our warehouse at 66 Logis Boulevard, Dandenong South, VIC 3175 (Entrance via Bazalgette Crescent). Once your order is ready for collection, you will be emailed to book in a timeslot. Our warehouse requires 24 hours notice to prepare goods for pickup, so please ensure you make a booking. Our warehouse is open 8am-4pm Monday to Friday, and closed weekends & public holidays.

Please note that for small homeware items, warehouse pick up may be from our Richmond showroom. This will be advised once goods are ready for collection.

Can you tell me when my purchase will arrive so I can make sure I'm at home for delivery?

Once your order has been dispatched, we’ll notify you via email. The next step is that you will be contacted by the relevant courier to book in a delivery date. Delivery days are Monday to Friday during business hours only. We do not deliver on public holidays.

Do I need to be home to accept delivery?

Yes, you or an authorised representative needs to be home to accept delivery. The courier company will not leave the parcel at your address if the address is unattended. Signature is required on delivery and drivers may require assistance to carry large items from the vehicle to the delivery point depending on the level of delivery service you have chosen.

Will I need to assist the driver?

Our standard delivery service may require the customer to render physical assistance to the delivery driver. For customers who require a non assist delivery, please contact us. RJ Living will not be held liable for customers who do not read this information at the time of purchase.

What courier company do you use?

We partner with many different courier companies depending on the item size, fragility and the delivery location. Once your item has been dispatched, our courier will reach out to you to book in a delivery date.

Can I arrange my own shipping?

We require that all orders from RJ Living are dispatched using our courier network due to insurance regulations.

How much does delivery cost?

All delivery charges are based on size, weight, and delivery location and are calculated on the product, cart and checkout pages.

Will the courier help me bring the item inside my house?

Our standard service is to your ground floor front door only. Should you require a custom delivery solution, please contact us.

Product Warranty

Is there a warranty on RJ Living products?

All furniture has a 12 month warranty. We warrant all goods for a period of 12 months under normal usage, to be free from defects in material and workmanship. Further details are available here:

If my RJ Living product needs to be repaired, who will cover the freight costs?

RJ Living will cover all freight costs if your product needs to be repaired under warranty, all we ask is that you ensure the item is packaged securely. We will require images before we are able to facilitate any repairs. For more information you can refer to our warranty terms and conditions: