Returns & Refunds
Rugs
Please follow supplier care instructions.
• Regularly rotate your rug to avoid fading and long term wear.
• Try to avoid direct sunlight, this can cause fading.
• Vacuuming weekly is recommended to prevent any build up settling
into the fibers.
• Do not use rotating brushes and go in the direction of the pile to avoid
damage.
• Rugs will release fibers over the initial year of use, this is a normal
characteristic and can be easily removed with a vacuum.
• Furniture can pull and mis-shape rugs, sharp corners can damage the
pile.
• Always lift and never drag furniture across your rug.
• Never pull a loose fibers, always trim with sharp scissors.
• Attend to stains immediately.
• Blot area with a clean undyed cloth to remove excess liquid.
• Different materials and products require different cleaning methods,
please refer to the supplier for specific advice.
• Professional cleaning on a yearly basis can extend the life of your rug.